Resolving Gapi32.dll Issues With Norton WinDoctor

Gapi32.dll is a Microsoft Mail Configuration Library that contains functions for Microsoft mail protocols that help in creating and maintaining emails. Removal of the gapi32.dll file may prevent Microsoft Exchange from functioning properly.

Gapi32.dll Issues

Discussed here are some common gapi32.dll issues and the methods you can use to resolve them.

Gapi32.dll error in Microsoft Office 2000

When you run Norton WinDoctor on a computer with Office 2000 installed on it, you may receive the following error:

?Mapisrvr.exe. Cannot access the necessary file Gapi32.dll.?

Cause of the Error

This gapi32.dll error typically occurs because Norton WinDoctor is unable to locate the gapi32.dll file.

Workaround Solution

If you are not experiencing any problem with Windows or any other program, it is safe to ignore the above error message. You can do this by configuring Norton WinDoctor settings to ignore this error:

To achieve this, perform the following steps:

  1. When the error is reported, go to the View menu of WinDoctor and click Advanced.
  2. Next, right-click the error message and then click the Ignore Selected Problem option.
  3. Close WinDoctor and then restart it.

Gapi32.dll error in Windows XP

The error given below may occur when you run Norton WinDoctor on a Windows XP computer:

?C:\Windows\System32\Mapisrvr.exe" cannot access a necessary file, "Gapi32.dll"?

Cause of the Error

This gapi32.dll error occurs on Windows XP when WinDoctor is unable to locate the gapi32.dll file in the Windows\System32 folder.

If you try to use WinDoctor to repair the above error, WinDoctor reports back that it cannot locate the gapi32.dll file, even when the file is present on your hard disk.


You can fix this issue by using either of the following methods:

Method 1: Copy the gapi32.dll file to Windows\System32 folder

To achieve this, perform the following steps:

  1. Double-click on the My Computer icon on your desktop.
  2. Navigate to C:\Program Files\Common Files\System\Mapi\1033\NT folder.
  3. Next, right-click gapi32.dll and select Copy.
  4. Next, navigate to C:\Windows\System32.
    Note: In the above example, C: is taken to be the drive on which Windows is installed. By default, Windows is installed on the C: drive. If you have Windows installed on some other drive, for example the D drive, then navigate to D:\Windows\System32.
  5. Right-click the System32 folder and click Paste.
  6. Restart your computer.

Method 2: Configure WinDoctor to ignore the above error

As the above error is reported due to an issue with WinDoctor and not because of any problem with Windows files, you can safely configure WinDoctor to ignore this error. ?The steps to ignore the error are given in the first section of this article.

Apart from issues with WinDoctor, gapi32.dll errors, such as ?gapi32.dll was not found? or ?The file gapi32.dll missing? may also occur due to malware infection or registry issues.

Malware programs are known to corrupt DLL files by injecting invalid codes. If the copy of gapi32.dll on your PC is infected, programs may fail to access the file. To prevent gapi32.dll errors due to malware infection, install reliable antimalware software, such as STOPzilla Antivirus and Spyware Cease.

Also, ensure that entries related to gapi32.dll in the registry remain valid. To ensure this, it is necessary that you regularly scan your registry, using reliable registry cleaning software, such as RegServe, to remove invalid and corrupt entries from the registry.